Exchange policy
Bursana offers exchange of items that may have been damaged in transit or if a wrong product has been inadvertently sent to you.
We must be informed within 12 hours of receipt of the order along with a photo of the damaged or wrong item to our email id shop@bursana.com
Bursana will validate an exchange request via a phone call. Upon
satisfactory validation, Bursana will send an email with all the
relevant details like return shipping address etc. to initiate a
return.
In case of International returns if Bursana incurs a cost for any
return package, the amount will be payable via bank transfer before we
dispatch the replacement order.
The return shipment should reach us in 4 days (domestic buyers) or 7
days (international buyers) of our sending the authorising mail. To
ensure that the package reaches us safely, please use reputed courier
service companies and keep the AWB and documents till we acknowledge
receipt. We will not be held responsible if the package shipped by you
is lost in transit.
Once we receive the package, the returned product will go through an
internal quality check process. Once the QC is OK, we will immediately
send you a replacement of your choice. In case the item chosen by you is
priced more than your original order, the difference in price will be
payable as COD.
You may also opt for store credit (valid for 2 months) if you do not
find anything you like or if the original item is out of stock.
Exchanges on account of dissatisfaction with product received
Bursana at its sole discretion may accept the return and extend store
credit valid for 1 month or provide any replacements or exchange if a
product is returned on account of dissatisfaction at the customer’s end.
Such requests must be brought to our notice via shop@bursana.com within 12 hours of receipt of the product but does not automatically make it incumbent upon Bursana to accede to requests.
Limitation of Liability
To the maximum extent permitted by applicable law, Bursana assumes no
liability or responsibility for any (i) errors, mistakes, or
inaccuracies of content available on or through the service; (ii)
personal injury or property damage, of any nature whatsoever, resulting
from your access to or use of our service or any product
In no event shall the total liability of Bursana, for any delay, negligence exceeds the cost of goods ordered.
We thank you once again for choosing us and hope to continuously delight you with our designs and quality.
Refund
We do not offer any refunds, unless the goods received are damaged,
which needs to be brought to our notice within 12 hours of delivery. We
instead offer store credit for exchange of the product, of a value equal
to the product, or higher than the value of the product purchased. The
details are as covered in the Exchange section above.
